100% GenuineInstant DeliveryWarranty on Every Order5,000+ Customers100% GenuineInstant DeliveryWarranty on Every Order5,000+ Customers100% GenuineInstant DeliveryWarranty on Every Order5,000+ Customers
Policies

Refund & replacement policy

Clear, fair and in writing, because you should know exactly where you stand before you pay.

Last updated: October 2026

In short: if we can't deliver, you get a full refund. Lifetime keys have a 1-year replacement warranty, and subscriptions are covered for their full period. If something stops working, we fix it, replace it, or refund you.

1. Before delivery

You can cancel your order at any time before your product is activated or your key is sent, and we'll refund the full amount.

2. If we can't deliver

If we can't deliver your order within 24 hours of verifying your payment, you can choose to wait or take a full refund. It's your choice.

3. License keys (Windows, Office, antivirus)

  • 1-year replacement warranty: every lifetime key comes with a 1-year replacement warranty from the date of purchase, and activation itself is for life. If your key stops working within that year, we replace it free of charge.
  • If a key doesn't activate, message us with your order number and a screenshot of the error. We'll troubleshoot with you and, if needed, send a replacement key.
  • If we can't provide a working replacement, you get a full refund.
  • Once a key has been activated successfully it can't be returned, so activated keys aren't refundable for a change of mind.

4. Subscriptions and ready accounts (Adobe, Microsoft 365, Canva, AI tools and more)

  • Your subscription is covered for the full period you paid for.
  • If it stops working during that period for any reason on our side, we'll restore or replace it at no cost.
  • If we can't restore it, we'll refund the unused portion of your subscription.

5. What isn't covered

  • Change of mind after a key has been activated or a subscription has been set up on your account.
  • Ordering the wrong product. Tell us before activation and we'll happily switch it.
  • Problems caused by hardware that doesn't meet the software's requirements (for example, Windows 11 system requirements).
  • Accounts suspended because of activity that breaks the software maker's terms of use.

6. How to request a refund or replacement

Message us on WhatsApp with your order number and a short description of the issue. Approved refunds are sent back to the account you paid from, usually within 3–5 working days.

Order on WhatsApp